Housing 2020 vision

Now in the 8th year of our Ambition Plan for Housing; we are aiming by 2020 to:

• Be the housing provider/enabler of choice with a strong recognised brand
both within and outside Harrow
• We aspire to all services within our control being comparable with the best
• Deliver an excellent housing service within financial constraints, offering
value for money and demonstrating best practice
• Have a strong pipeline of new housing development and a mixed tenure
house building programme delivered through a range of delivery models
and partnerships
• Offer housing solutions for all Harrow residents with a housing need in
spite of continuing homelessness pressures


We have started Homes for Harrow - a programme of new build on infill sites and estate based regeneration to deliver new council homes.

We are commercialising our business, for example by launching our Smart Lettings agency and offering a paid handy person service to new customers.

A strong 30 year business plan for the Housing Revenue Account (HRA) making the most of self-financing and the opportunities to build council homes again.

We value our staff highly and have been reaccredited with the Investors in People gold award.

We have consistently shown top quartile rent collection

98% of customers are satisfied with housing repairs

Despite many challenges our housing needs team are among the top performers in London for homelessness prevention

Housing Quality network rated us as voids champion for London in October 2014

Working in housing
Introducing Harrow